When you see the message “Adobe Creative Cloud Cleaner tool completed successfully,” press Enter and restart your computer. Confirm that you want to fix the host file: Type y and then press Enter. After accepting the End-User License Agreement, type 12 to select the host file option. Then type the number that corresponds to CoreSync and press Enter. If you are facing issues with file syncing, you might have to remove CoreSync. If prompted, click Save File to download the file on your device. Download the Adobe Creative Cloud Cleaner tool.
If you need continued access to older versions, don’t remove them without first ensuring you have a means to reinstall such as discs or previously saved installers downloads for older versions are no longer provided by Adobe.Įnsure you’ve completed all the necessary precautions by making recommended backups before you run the tool. Adobe only provides downloads to install the two most recent versions of your Creative Cloud apps. For details on how to migrate presets, actions, and settings in Photoshop, see Migrate presets, actions, and settings. Keep a copy of the folders where you have them. For example, is there a third-party plug-in you have been using for Adobe XD, or a Photoshop workspace you have saved?
Save a copy of all content stored in Adobe product folders, including third-party plug-ins and preference files.
For Windows, the cloudnative folder may be present in either one or both folders listed above. Files that are not synced to your Creative Cloud account could be potentially lost.ĭon’t have enough space? If you have run out of space, find the cloudnative folder in the CoreSync folder and save its copy. Wait for all your files to sync completely. Why run the log collector tool? The logs make it easier for Adobe Customer Care to help you in case your run into an error with the Creative Cloud Cleaner tool and decide to contact us.Ĭheck the sync status of your Creative Cloud files in the Creative Cloud desktop app.
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